FAQ

The price of a translation is determined by many factors, including its type (e.g. a non-sworn or a sworn translation), volume of the text (counted in signs with spaces), combination of languages, delivery time, level of difficulty of the translation, etc. Hence the necessity to analyse the text. If you would like to receive a free quote of your translation, we encourage you to contact us through a form: https://polyland.pl/bezplatna-wycena/ or via email: bok@polyland.pl.

A sworn/certified translation can only be done by a sworn translator with proper qualifications, entered in the list of translators maintained by the Ministry of Justice. Sworn translations have to contain formal elements, such as the repertory number, translator’s seal, an annotation stating whether the translation was made based on an original document or a copy, as well as the date and signature of the translator.

A sworn and a certified translation are the exact same kinds of translation.

Yes, all of our sworn translators are listed with the Ministry of Justice.

Client is the one to decide what kind of translation they want. Therefore, please contact the institution/business/bank and ask whether they require a sworn translation, or if a non-sworn translation with a seal of the agency is enough. Usually, certified translations are required for official, legal documents (e.g. USC acts, slips, contracts, declarations, bank statements, etc.)

Not necessarily. However, you will have to present the original document in a case of a sworn translation that has to include an annotation about it being translated from an original document (it’s important especially if it comes to a certificate of birth/marriage/death). If you’re interested in an non-sworn translation or a sworn translation made from a copy – just send us a scan or a photo of your document.

Unfortunately not. A translation (just as any other professional service) requires attentiveness. Especially when it comes to sworn translations – one misspeling can make the whole translation invalid. Obviously, there is a possibility to make an express translation, but only in individual cases – depending on, for example, the difficulty, volume and main subject of the given text.

Sending payment confirmation is a condition for implementation only in the case of new and individual clients. That way, we are sure the new client confirms the commission (they will not cancel it during the process nor change their mind) – this procedure has been established based on our many years’ experience and numerous uncollected translations. If you’re interested in a long-term collaboration, we will fix the terms individually and alter them to your needs.

Our office is located in the Krowodrza district. We are settled in LOFTMILL office on Królewska street, 65a/1 (choose number 1 on the intercom, the reception is on the first floor). We encourage you to take a look on Google maps before you decide to visit us. The entrance to our office is between Copylandia (printing works) and FamLab company. Look for the door covered with green stickers with “LOFTMILL” written on a colourful background. You will find a photo of the door on our GMB. The building is located between Biprostal and the University of the National Education Commission. Public transport: “Biprostal” and “UKEN” stops. By car: Królewska street is in the C subzone (parking in the centre of Kraków is divided into paid parking zones).

If you need a non-sworn translation – there is no need to. Send the source text via email and you will receive it the same way in the target text. When it comes to sworn translations, you can collect the original translation yourself (we can also send it by post, by the courier or to a parcel locker). As a matter of fact, visiting us is necessary only if you are to show us the original document.

No, you do not have to, but you can. We can send the original by post, by courier or to a parcel locker as well. An authorized person can also collect the sworn translation on your behalf.

Translation pages are not equal to A4 format pages – this is an extremely important information, that is to be remembered. One page of a sworn translation consists of 1125 signs with spaces. One page of a non-sworn translation equals 1500 signs with spaces. In the case of sworn translations, every sign above 1125 signs with spaces makes another page (we cannot settle, for example, half a page).

To execute your first order, you need to pay in advance – make a transfer (you can find our data in the offer), send us the payment confirmation and await a punctual execution (?) After receiving the relevant amount, we issue a VAT invoice – if you are a business owner, or a receipt – if you are an individual client. In the first case, please send us the data we should take into account when issuing an invoice.

Take a look on the quote we sent you. If the realization date was specified in working days, don’t forget that we count (?) them since the day after receiving the payment confirmation (payment confirmation received on Monday – realization within two working days – the translation will be ready on Wednesday). In the quote you will find the date and exact time till which you have to confirm your order to validate the offer. If you confirm the order after the given time, ask for an updated deadline.

Yes, you can pay in euro. Let us know before the payment, so we are able to give you payment details different from the ones in standard quotes.

By transfer, PayPal or cash in our office.

Yes, if you have an active UE VAT number.

Our agency is open from Monday to Friday between 9 a.m. and 4 p.m. If you want to collect the translation or leave a document earlier, please contact us by email or by phone. Then it will be possible to collect/leave it from 8 a.m. at the reception on the first floor of our building.

Yes, but issuing a translation’s duplicate is an additional cost. If you request a duplicate at the moment of confirming the order – then the cost of the duplicate will amount to 25% of the translation’s cost. If you want to order a duplicate after collecting the translation – then the cost of the duplicate will amount to 50% of the translation’s cost.

In the case of non-sworn translations – yes, of course. However, if it comes to sworn translations – in accordance with the law, in the first place they have to be translated into Polish. For example: if you need a certified translation from Ukrainian into English, we have to translate from Ukrainian to Polish and then from Polish to English.